"I wanted to inform you about the care I received from Julie Davison on my new condo insurance. When I solicited information about a new condo policy, Julie was one of the first to respond to my request. She spoke to us about what she could offer us in a very professional, helpful manner. The very next day, I called her and she provided me with all the information that I needed for this insurance. I knew then, that I wanted to go with Tower Hill. She sent me a quote within one day which worked well for us. Unfortunately, there was an issue with the roof of my building that prevented Julie from writing the policy as quoted. She immediately began to research the issue, calling the Property Manager, the Secretary of Naples Trace Association, etc. to rectify the issue. She spent a considerable amount of time researching the problem, including calling the Naples Codes Enforcement to ascertain when the permit had been pulled for the roof of our building. I am truly grateful for the effort and time that Julie has put into this issue. I don’t know of many insurance agents that would have done what she did to research and rectify this problem. I want you to know that we will maintain our condo insurance with Tower Hill because of your dedicated employee, Julie Davison. You are most fortunate to have an employee of this caliber working at your agency. She is very dedicated, professional, polite and hardworking. I just wanted you to know how your customers feel about your company and the employees that you have working there."